It’s going to be a long and winding road back from this global pandemic. And the clearest road to wellness is in taking the proper care to ensure that if you need to travel, you do so with COVID-19 safe travel guidelines.
We’re all navigating this new normal and adapting plans as necessary. Here at GoCamp we have COVID-19 safe travel at the very top of our priority list to keep van owners and van renters safe and healthy.
Before your GoCamp trip you will be asked to answer the following questions:
If you need to or choose to travel during these times, consider the following so that you can travel safely and keep others safe.
Many GoCamp van owners are conducting self check-outs and/or contact free check-ins. If you have any contact whatsoever with the van owner, you are required to wear a face covering during the interaction. Our van owners will also wear a face covering.
Before COVID-19 GoCamp required 30 days notice on all cancellations. In light of the havoc COVID-19 can wreak on travel plans, we’ve updated our policy to reflect the times.
You can reschedule your trip with no penalty at any time.
You can cancel the vehicle for a full refund, less a 5% service fee, up to 14 days prior to the rental. If you cancel less than 14 days prior to the rental, you will receive a refund for 50% of the rental fee. Cancellations must be made in writing. See the Renter Policies for more on our cancellation policy.
Q: I made a reservation when stay at home orders were largely lifted, and then the state I was traveling to or in changed its guidance and is now requiring self-quarantine and/or other restrictions on travel. The guidance was changed with less than 14 days to go. Can I get a full refund on my trip?
A: Yes. We’ve been working with renters on a case by case basis as changing guidance affects reservations.
Q: I was well when I made my reservation and I’ve since tested positive with COVID-19. Can I get a full refund on my trip?
A: Yes; you can reschedule your trip or cancel it entirely for a full refund. We’ll ask you to submit paperwork regarding the diagnosis.
GoCamp van owners are all adhering to enhanced cleaning and disinfecting protocols, including longer downtimes between rentals; thoroughly cleaning from top to bottom; disinfecting of all high touch surfaces such as door handles, steering wheels, parking brakes, radio dials; and wearing face coverings while performing tasks inside the van prior to your rental. All kitchen ware and laundry is sanitized between rentals. Ordinarily GoCamp vans come fully stocked with bedding, towels, linens, etc. If you would like to travel with your own bedding and the like, don’t hesitate to let the van owner know.