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Girl leans out window with her dog in a 1995 Volkswagen Eurovan Camper.

FAQ

Answers to Your Questions

Here are some of the most frequently asked questions about renting a camper van. Don’t see the answer to your question? No worries. Email us at gocamping@gocamprentals.com and we’ll reply promptly. You can also hop on a live chat with a GoCamp Counselor during our business hours by clicking the chat bubble below.

Updated January 2023

Pricing and Discounts

Why do the camper vans vary in price?

Each GoCamp van is owned by an individual, and therefore each van is unique. Prices vary based on location, season, make, model, and many other factors.

What’s the difference between high season and low season pricing?

High season runs from May 1 – September 30, and low season runs from October 1 – April 30. Though it varies by van, high season rates are about 20% higher than low season rates.

When you are browsing through the van listings on the website, the rate that is displayed corresponds to the season we’re in. For example, if you are looking at a van in December, the low season rate will be displayed. And if you are looking at a listing in July, you’ll see the high season rate. For an accurate estimate on costs, simply plug your travel dates into the reservation system and we’ll generate a quote with rates that correspond to the season in which you are traveling.

Is there a minimum number of nights I need to rent the van?

Yes, minimum rental periods in the low season are typically two to three nights depending on the van, while high season minimums are generally three to five nights. Check individual listings for more information on minimum rental periods.

Do you offer first responder, teacher, or military discounts?

Yes, GoCamp offers a 15% discount on all camper van rentals – at any time of year – to teachers and educators, active duty military personnel and veterans, and first responders such as healthcare workers. Learn more on our Special Offers page.

Do you offer discounts for long-term rentals?

It varies by van, but we are often able to offer discounts on trips greater than 10 or 14 days. If you are planning to travel for an extended length of time, feel free to give us a call at 503-327-8512 to discuss your plans.

Do you offer other discounts?

Yes, sign up to receive text notifications from GoCamp and we’ll send you a discount code for 15% off your next camper van rental. Text “JOIN” to +1 (833) 782-0458 for insider tips, first peeks at new vans, that discount code, and more.

Also, every now and then we issue seasonal coupon codes worth up to 20 – 25% off the nightly rate. When we do, people on our SMS list and mailing list are the first to know. Subscribe to our mailing list here.

Blue camping enamelware still life photo.

Cancellations and Changes

Will I get my money back if I need to cancel my reservation?

Standard cancellation policy: You can reschedule your trip one time in the same van with no penalty up to 48 hours prior to the rental. Requests to reschedule a trip a second time will incur a 5% rescheduling fee. You can cancel your reservation for a full refund, less a 5% service fee, up to 14 days prior to the rental. If you cancel less than 14 days prior to the rental, you will receive a refund for 50% of the rental fee. Cancellations must be made in writing. We are unable to offer refunds for shortened trips if for some reason (e.g. weather, change in schedule) you return the vehicle early. If we cancel the reservation you will receive a full refund.

Oops clause: Did you get excited and accidentally book a van before you were really ready? No worries. Reach out to us within 48 hours and we’ll cancel your reservation without penalty.

One-way trip cancellation policy: One-way trips cannot be rescheduled. You can cancel your reservation for a full refund, less a 5% service fee, up to 30 days prior to the rental. If you cancel 15 – 29 days prior to the rental, you will forfeit 100% of the one-way fee and receive a full refund on the remaining reservation line items, less a 5% service fee. If you cancel less than 14 days prior to the rental, you will forfeit 100% of the one-way fee and receive a refund for 50% of the remaining rental fees. Cancellations must be made in writing.

How does it work if I need to reschedule my trip?

If you need to reschedule your trip simply reach out to our team and we’ll help you change your reservation. You can reschedule your trip one time in the same van with no penalty up to 48 hours prior to the rental. Requests to reschedule a trip a second time will incur a 5% rescheduling fee.

Can I extend my rental while I’m on my camping trip?

It’s easiest to make changes to your reservation before you depart. But if you find yourself out there having so much fun you never want to come home, give us a ring and we’ll see if we can add additional days to your rental.

If I end my trip early, do I get a refund for the unused nights?

We don’t give refunds for unused nights because your reservation made the van unavailable for other renters.

Can I change vans after I’ve made my reservation?

If you decide you want to switch into a different van after you’ve made your reservation, please reach out. With enough notice we can usually accommodate requests to change vans. If you wait until the last minute to let us know you’d like to make a change, it becomes much harder to accommodate the request.

Does GoCamp ever cancel reservations?

Only when safety concerns force us to do so. At our discretion, we may determine that the rental would not be safe (e.g. a renter shows up intoxicated, a hurricane is expected along the coast and you are determined to go surfing, etc.). If we cancel the reservation, you will receive a full refund.

Does the weather ever affect reservations?

We generally do not issue refunds due to bad weather. If we are expecting extreme weather during your reservation (e.g. 10 feet of snow, biblical rain that creates flooding) we will work with you to reschedule your reservation to another time.

Man looks at a map while in the driver's seat of a Eurovan Camper.

Insurance and Roadside Assistance

Can I use my own insurance or do I have to buy yours?

Because peer-to-peer rentals have their own unique insurance requirements, purchase of GoCamp’s insurance is mandatory. Our insurance provides $1 million in liability coverage to you and the van owners. Comp and collision coverage of up to $200,000 is also included. Insurance coverage is $39.50/day for most rentals, and $59.50/day for our premium camper vans.

How much is the deductible on GoCamp’s insurance?

The deductible is $2,500. If you cause damage to the camper van that is under $2,500 you will need to pay any costs associated with fixing the van out of pocket. If you cause damage to the van that is over $2,500 you will pay $2,500 out of pocket and then GoCamp’s insurance policy will cover the balance due.

What is not covered by GoCamp’s insurance?

The following items are not covered by GoCamp’s insurance:

  • Minor damage, including by not limited to rock chips or windshield cracks;
  • Damage due to renter negligence, including improper use of the vehicle, not managing fluid levels, or using the wrong fuel;
  • Damage due to off-roading;
  • Lost income incurred by the van owner in the event that reservations already on the books must be cancelled because of damage to the van;
  • Roadside assistance.

What is Interior Damage Protection Insurance?

Interior Damage Protection (IDP) is an optional insurance product that covers accidental damages to the inside of the van. You can add it to your reservation for $69. Coverage includes things like broken appliances and certain electronics; damaged interior doors, walls, and furniture; stained bedding or linens; lost keys; and re-keying costs.

You can add this coverage when making your reservation, or up to 48 hours before your departure date. Interior Damage Protection is not available on vehicles more than 20 years old. The following items are not covered:

  • Windshield damage;
  • Damages incurred while the vehicle is in motion;
  • Damage incurred at Burning Man;
  • Damage to another vehicle or structure;
  • Damage caused by another vehicle.

IDP may be a good choice for you if you are traveling with children or a pet. There is no deductible for IDP and the maximum amount that would be paid for any covered damages is $1,500.

What happens if something goes wrong on my trip and I have to cancel other plans? Will GoCamp’s insurance cover other types of losses?

GoCamp does not currently offer any supplemental trip insurance for costs associated with trip delays such as needing to cancel campground reservations or missing a flight.

Am I required to purchase roadside assistance?

Most GoCamp van owners require that you have a roadside assistance policy in place that covers camper vans during your rental. If you don’t already have your own, we make 24-hour roadside assistance available for $15 a day. Coverage includes unlimited: towing, flat tire assistance, emergency fluids delivery, battery boost, and a mobile mechanic. Our roadside assistance is for coverage related to mechanical issues, not accidents.

Can I use my own policy for roadside assistance?

Yes, provided your policy provides comparable coverage. For comparable coverage, we’re looking for 1) RV towing and 2) a minimum towing distance of 100+ miles. If your policy provides the same or comparable coverage, we can waive our roadside assistance charge. Just send us proof of your policy. Note that for longer rentals it might be more cost-effective to upgrade your policy to one that’s comparable with our coverage.

What happens if I get a flat tire or have some other kind of mechanical issue while I’m on the road?

Call the roadside assistance number that was provided with your reservation, or your own if you provided your own coverage. Please also be in contact with the van owner as soon as it is safe to do so.

What else do I need to know about roadside assistance?

Please be mindful of the fact that in some remote and/or rural areas tow service may be very limited. There is no absolute guarantee with any roadside assistance package that a tow truck will arrive quickly, and in some rare cases, at all.

Mileage and Fuel

How many miles are included in the rental?

125 miles per night is included in every rental. Additional miles are charged at rates between 35 cents to $1.00 per mile depending on the van. For example, on a four-night rental, you will have 500 free miles. If you traveled 600 miles, at 35 cents a mile you would pay an additional $35 at the end of your trip. A 12.5% service fee is also applied to mileage charges.

What do I need to know about putting fuel in my van?

The van owner will show you when you pick up the van where the fuel tank is. They will also let you know whether the van takes diesel or unleaded gas.

Do I have to refill the gas tank?

Yes, please fill up the tank before you return the van. If you don’t refill the tank, you will be charged a refueling fee of $9/gallon.

What about propane? (What’s propane for, anyway?)

If you’re renting a Volkswagen Vanagon or Eurovan camper with a kitchen, your van will have a full tank of propane when you pick it up. Propane powers your stovetop, and often your heater and refrigerator, too. The full tank that’s included is usually sufficient for the duration of your rental. If your propane needs exceed one full tank, you are responsible for purchasing additional propane. You’ll want to carefully follow the detailed instructions in the van’s binder for refilling propane; you will be responsible for any damages to the propane system caused by improper filling! You do not need to return the van with a full propane tank.

Girl spells GoCamp Adventure with bananagram tiles on a picnic table.

Travel Restrictions

Where can I travel in my GoCamp camper van?

Individual van owners designate approved ranges for their van. Some will let you go all the way across the US, others prefer that you stay within certain areas. Check individual camper van listings for more information on approved travel ranges specific to each van.

Can I take the camper van to Mexico?

No. Unfortunately, our insurance coverage is not valid in Mexico.

Can I take the camper van to Canada?

Check individual camper van listings for travel restrictions specific to each van. But in general yes, our insurance coverage is valid in Canada.

Can I take a GoCamp camper van to Burning Man?

Travel to Burning Man is strictly prohibited unless specifically indicated otherwise in the van’s listing. If you take a GoCamp van to Burning Man without express written permission from the van owner, the entire security deposit will be forfeited and additional fines of up to $5,000 may apply. Do not go to Burning Man in a GoCamp van unless specifically allowed by the individual van owner. Should you receive permission to take a GoCamp van to Burning Man, this will be documented in writing.

Can I go to music festivals in a GoCamp van?

We love music festivals and think camper vans are the best way to experience them. Look for the festival friendly icon (♫) when browsing camper van listings.

Can I travel off-road?

We want you to go have the adventure of your life, but we don’t want you to take GoCamp vans off-road.

Most of our vehicles are not appropriate for unimproved roads, 4×4 tracks, thick mud, wet or heavy sand, or heavily washboarded or pot hole laden roads. GoCamp’s fleet is great for paved roads and established campgrounds. Unpaved state and federal forest roads are permitted as long as they are maintained and well-graded. Exercise caution and good judgement when traveling on such roads, and when in doubt, either drive very slowly or turn around. If you do venture off-road and end up stuck or damage the van in any way, you will be responsible for any damages to the vehicle and all costs associated with any necessary towing or other expenses that result from your going off-road.

Is all of the above still true if I’ve rented a 4×4 vehicle?

Yes.

Am I allowed to bring my pet in a GoCamp van?

See individual camper van listings for specifics on pets. Some van owners allow them, others do not. A standard $125 fee will be applied if pets are allowed. You can search for vans that allow pets by toggling to “YES” under the pet friendly field. If you plan to bring your pet, please be sure to add the pet fee to your booking when completing your reservation.

View into the back of a Eurovan Camper.

Age restrictions, international drivers and driver background checks

How old do you have to be to rent a van?

Drivers must be at least 25 years of age. We reserve the right to cancel any booking made by renters under the age of 25 if you didn’t first receive explicit permission to book.

My driver’s license is from a country other than the United States. Can I rent a GoCamp van?

Yes, we’re happy to rent to international drivers! You may be asked to provide additional documentation (e.g. passport, international driver’s permit, etc.). The documentation required varies per individual, so we won’t know what’s needed until you book. Usually, uploading an image of your driver’s license and passport will suffice.

Do you do background checks?

We do a DMV check on all drivers to ensure you meet minimum requirements. If you’ve had two or more major moving violations or any DUIs in the recent past, you will be denied access to renting. If you fail the DMV check you will receive a full refund. Your license must be valid throughout the duration of your rental.

How many drivers can I register to drive the van?

As many as you’d like!

What does the Safe Driver fee cover?

The Safe Driver fee covers costs to verify drivers and includes insurance coverage for the day of departure.

Two kids, one dog in the back of a 1995 Volkswagen Eurovan Camper.

Pet Policy, smoking policy

Do you allow pets in the vans?

Yes, see individual camper van profiles for specifics on pets. Some van owners allow them, others do not. A standard $125 fee will be applied if pets are allowed.

Can I smoke in the van?

Please do not smoke cigarettes, tobacco, marijuana or anything else in the vans. If we find evidence of smoking inside the van, you may be subject to a fine of up to $200.

Booking a Van: Rental Period + Pick Up and Drop Off

Where are GoCamp vans located?

GoCamp vans are located throughout the US. We add new locations every day.

Because the camper vans on the GoCamp website are owned by individuals, each van is available for pick up at a different location. Check the map on individual van listings for a sense of where the van is located. You’ll be sent the van’s specific address once you have completed your reservation.

Should I book in advance or can you accommodate last minute requests?

Yes to both! For peak summer months, to ensure you get the exact dates and the exact van you fell in love with, it is best to book early. For example, many people start booking summer adventures in January and February.

But not everyone plans in advance and many GoCamp van owners are more than happy to accommodate last minute requests. If you are trying to make a reservation fewer than four days before your departure date, your reservation won’t be confirmed until we’ve had a chance to triple check with the van owner to make sure they can have the van ready for you. We usually are able to confirm one way or another on the same day that we receive your request. Always feel free to give us a call at 503-327-8512 so we can help expedite your request.

Are there minimum nights required when I book a van?

Minimum rental periods in the low season are typically two to three nights depending on the van, while high season minimums are generally three to five nights. Check individual listings for more information on minimum rental periods.

Do you rent by the day or by the night?

We rent by the night. The rental period is generally considered to be 24 hours. If you pick up the van at 10 am, you will be expected to return it by 10 am.

How does pick up and drop off work?

There is no set pick up and drop off time. You’ll make arrangements suited to your needs and schedule with individual van owners. As noted above, the rental period is generally considered to be 24 hours. As a general rule, we prefer that you pick up and drop off your van during daylight hours.

Can I pick up in the morning but drop off in the evening?

Who wouldn’t want to make the most of their time in a van!? You can add a half-day charge to your reservation when completing your booking. By adding the half-day charge you could, for example, pick up the van at 9 am and return it at 5 pm. Prices vary by van so check individual van listings for more information.

Can I add extra time on the day of pick up or drop off?

Most van owners can accommodate requests for extra time. For every hour beyond the 24 hour time period, we charge $20/hour. If not arranged in advance, the fee will be deducted from your security deposit.

Can I book a long-term camper van rental?

Absolutely. We have had renters book camper vans anywhere from 2 to 120 nights! It varies by van, but we are often able to offer discounts on trips greater than 10 or 14 days. If you are planning to travel for an extended length of time, feel free to give us a call at 503-327-8512 to discuss your plans.

Family in front of a fire in a 1995 Volkswagen Eurovan Camper.

Traveling as a family

Are the vans family friendly?

YES! Our vans are very family friendly.

Which vans are best for families?

All of the makes and models we offer are good for families. But start by searching for vans that seat more than two people so that everyone you are traveling with has a seat belt.

Will my child’s booster seat fit in the van?

In most cases yes but please check with us if you have questions about the appropriateness of a specific van.

Best time to make a reservation

Should I book in advance or can you accommodate last minute requests?

Yes to both! For peak summer months, to ensure you get the exact dates and the exact van you fell in love with, it is best to book early. For example, many people start booking summer adventures in January and February.

But not everyone plans in advance and many GoCamp van owners are more than happy to accommodate last minute requests. If you are trying to make a reservation fewer than four days before your departure date, your reservation won’t be confirmed until we’ve had a chance to triple check with the van owner to make sure they can have the van ready for you. We usually are able to confirm one way or another on the same day that we receive your request. Always feel free to give us a call at 503-327-8512 so we can help expedite your request.