Insurance and Roadside Assistance
Can I use my own insurance or do I have to buy yours?
Because peer-to-peer rentals have their own unique insurance requirements, purchase of GoCamp’s insurance is mandatory. Our insurance provides $1 million in liability coverage to you and the van owners. Comp and collision coverage of up to $200,000 is also included. Insurance coverage is $39.50/day for most rentals, and $59.50/day for our premium camper vans.
How much is the deductible on GoCamp’s insurance?
The deductible is $2,500. If you cause damage to the camper van that is under $2,500 you will need to pay any costs associated with fixing the van out of pocket. If you cause damage to the van that is over $2,500 you will pay $2,500 out of pocket and then GoCamp’s insurance policy will cover the balance due.
What is not covered by GoCamp’s insurance?
The following items are not covered by GoCamp’s insurance:
- Minor damage, including by not limited to rock chips or windshield cracks;
- Damage due to renter negligence, including improper use of the vehicle, not managing fluid levels, or using the wrong fuel;
- Damage due to off-roading;
- Lost income incurred by the van owner in the event that reservations already on the books must be cancelled because of damage to the van;
- Roadside assistance.
What is Interior Damage Protection Insurance?
Interior Damage Protection (IDP) is an optional insurance product that covers accidental damages to the inside of the van. You can add it to your reservation for $69. Coverage includes things like broken appliances and certain electronics; damaged interior doors, walls, and furniture; stained bedding or linens; lost keys; and re-keying costs.
You can add this coverage when making your reservation, or up to 48 hours before your departure date. Interior Damage Protection is not available on vehicles more than 20 years old. The following items are not covered:
- Windshield damage;
- Damages incurred while the vehicle is in motion;
- Damage incurred at Burning Man;
- Damage to another vehicle or structure;
- Damage caused by another vehicle.
IDP may be a good choice for you if you are traveling with children or a pet. There is no deductible for IDP and the maximum amount that would be paid for any covered damages is $1,500.
What happens if something goes wrong on my trip and I have to cancel other plans? Will GoCamp’s insurance cover other types of losses?
GoCamp does not currently offer any supplemental trip insurance for costs associated with trip delays such as needing to cancel campground reservations or missing a flight.
Am I required to purchase roadside assistance?
Most GoCamp van owners require that you have a roadside assistance policy in place that covers camper vans during your rental. If you don’t already have your own, we make 24-hour roadside assistance available for $15 a day. Coverage includes unlimited: towing, flat tire assistance, emergency fluids delivery, battery boost, and a mobile mechanic. Our roadside assistance is for coverage related to mechanical issues, not accidents.
Can I use my own policy for roadside assistance?
Yes, provided your policy provides comparable coverage. For comparable coverage, we’re looking for 1) RV towing and 2) a minimum towing distance of 100+ miles. If your policy provides the same or comparable coverage, we can waive our roadside assistance charge. Just send us proof of your policy. Note that for longer rentals it might be more cost-effective to upgrade your policy to one that’s comparable with our coverage.
What happens if I get a flat tire or have some other kind of mechanical issue while I’m on the road?
Call the roadside assistance number that was provided with your reservation, or your own if you provided your own coverage. Please also be in contact with the van owner as soon as it is safe to do so.
What else do I need to know about roadside assistance?
Please be mindful of the fact that in some remote and/or rural areas tow service may be very limited. There is no absolute guarantee with any roadside assistance package that a tow truck will arrive quickly, and in some rare cases, at all.
Mileage and Fuel
How many miles are included in the rental?
125 miles per night is included in every rental. Additional miles are charged at rates between 35 cents to $1.00 per mile depending on the van. For example, on a four-night rental, you will have 500 free miles. If you traveled 600 miles, at 35 cents a mile you would pay an additional $35 at the end of your trip. A 12.5% service fee is also applied to mileage charges.
What do I need to know about putting fuel in my van?
The van owner will show you when you pick up the van where the fuel tank is. They will also let you know whether the van takes diesel or unleaded gas.
Do I have to refill the gas tank?
Yes, please fill up the tank before you return the van. If you don’t refill the tank, you will be charged a refueling fee of $9/gallon.
What about propane? (What’s propane for, anyway?)
If you’re renting a Volkswagen Vanagon or Eurovan camper with a kitchen, your van will have a full tank of propane when you pick it up. Propane powers your stovetop, and often your heater and refrigerator, too. The full tank that’s included is usually sufficient for the duration of your rental. If your propane needs exceed one full tank, you are responsible for purchasing additional propane. You’ll want to carefully follow the detailed instructions in the van’s binder for refilling propane; you will be responsible for any damages to the propane system caused by improper filling! You do not need to return the van with a full propane tank.
