Answers to Your Questions
We’ve compiled a list of frequently asked questions below. Don’t see the answer to your burning question? No worries. Send an email to firstname.lastname@example.org and we’ll reply promptly.
Are you taking extra precautions and/or have you developed special COVID-19 policies?
Yes. Please see our COVID-19 Safe Travel page.
Payments and fees
When is payment due? Is there a down payment?
You pay 50% of the total rental fee at the time of booking. You pay the remainder 14 days before the rental begins, or, if booking with less than 14 days to go, at the time of booking.
Do I pay tax or other fees?
Whether you pay taxes is dependent on local rules in the area where you rent your van. For example, those who rent from Multnomah County, Oregon will pay a 17% rental car tax. A 12.5% service fee that covers administrative costs is assessed on all rentals.
What’s the security deposit?
Two days before your trip begins, we will place an authority to charge (usually $1000 – $1500 depending on the van) on the credit card on file. This is not actually a charge; no funds will leave your account.
When will the authority to charge be released?
Upon your return, we deduct costs for minor damage, as relevant, and applicable fees (fuel, mileage charges, etc.) and remove the authority to charge on your card. This typically takes place within seven days of your return.
Does pricing vary by season?
Yes. High season runs from May 1 – September 30, and low season runs from October 1 – April 30. Though it varies by van, high season rates are about 20% greater than low season rates. For an accurate estimate, simply plug your dates into the reservation system and we’ll generate a quote for you.
Is there a minimum number of nights I need to rent the van?
Yes, minimum rental periods in the low season are typically two to three nights depending on the van, while high season minimums are generally three to five nights. Check individual listings for more information on minimum rental periods.
Do you offer discounts for longer trips?
Give us a call to discuss your trip. It varies by van, but we are often able to offer discounts on trips greater than 10 or 14 days. Looking for inspiration? Check out Leanna Trombino’s 31 night trip.
Do you offer a military discount?
GoCamp offers a 10% military discount off the base rental rate to all military families in honor of our friend Dave Kersey. Please let us know if you are an active duty member or veteran so we can say thank you with a discount code.
Do you offer other discounts?
Yes, every now and then we issue coupon codes. Make sure to subscribe to our E-letter so you don’t miss out on GoCamp news and offers.