VAN OWNER POLICIES
Last modified May 1, 2017
Initial Mechanical Assessment
Before listing your van, GoCamp will pay for a mechanical assessment so that we, and you, are assured your van is in good working order. Following the assessment you may be asked to make upgrades or repairs, at your expense, before a listing will be created for you.
You provide GoCamp with information such as your VIN, mileage, value, location, size, features, availability, pricing, and add-ons offered. Renters will be able to rely on the information in your listing when booking and using your camper van. You agree that the information you provide is truthful and accurate. You agree that you are the owner of the van; we do not create listings for third-parties, only for individual owners.
All GoCamp camper vans are marketed as “road trip ready.” You agree to provide basic eating, cooking, camping and sleeping supplies for a minimum of four people. GoCamp will provide you a sample list of recommended items that should be included in your camper van.
Your van must include the following safety features: seat belts for all passengers, fire extinguisher, first aid kit, pop top safety locking struts, flairs, jumper cables or battery box, spare tire and tools to change the tire, and smoke alarm and carbon monoxide alarm if a full camper.
Your van must include a detailed driver’s manual that includes GoCamp’s policies, what to do in case of a breakdown, etc. GoCamp provides a template manual that you can modify as necessary. All driver’s manuals must be approved and on file with GoCamp before any rentals take place.
Listing on GoCamp is FREE. Van owners retain 100% of the fees collected by GoCamp for any add-ons, cleaning fees and mileage charges. GoCamp retains 25% of the base rental fee.
Your rental fee is set within +/- 10% of GoCamp’s recommended base rental fee, at your discretion. The base rental rate varies by vehicle type. For example, the base rental rate for Sprinters is higher than the base rental rate for Vanagons.
In order to list your camper van on GoCamp, it must be made available a minimum of five weeks during the busy summer season of May – September.
GoCamp serves as the primary point of contact with renters during the reservation and booking process. You are the primary point of contact for the renter throughout the rental period, and agree to meet and greet the renter in order to provide a thorough orientation to your van, execute contracts, etc.
You will execute a standard rental contract, provided by GoCamp, with each person who rents your vehicle. You will also conduct a pre- and post-rental walk through inspection, and are responsible for documenting mileage, inspecting driver’s licenses or other identification, etc. You must keep records of all duly executed contracts.
Payment to You
For rentals that last five days or less:
- Payments will be processed on the first Tuesday following return of the vehicle to you.
- Prior to payment, you must submit to GoCamp mileage totals and post-rental inspection results.
For rentals that last more than five days:
- 50% of the base rental fee will be processed on the first Tuesday following the check-out of the vehicle.
- The balance due will be processed on the first Tuesday following return of the vehicle to you. Prior to payment of the balance due, you must submit to GoCamp mileage totals and post-rental inspection results.
Fuel and Propane
You are responsible for making sure the fuel and propane tanks (if relevant) are full when the renter picks up the vehicle.
Oil and Coolant
Your vehicle must have extra oil and coolant so that renters can top off levels as needed during their rental.
For your insurance protection to remain active, you must perform routine maintenance on the vehicle at least every 6 months and ideally before each trip. The following should be inspected for road worthiness before every trip: tires, brakes, propane tanks, LP gas system as relevant, electrical systems. Paperwork regarding routine maintenance must be submitted to GoCamp. We reserve the right to deactivate your listing if you fail to submit paperwork regarding maintenance.
You are responsible for ensuring your van is clean, neat and tidy for renters.
All owners agree to abide by GoCamp’s cancellation policy for renters, which is as follows:
Renters can cancel the vehicle for a full refund, less a 5% processing fee, up to 30 days prior to the rental. If renters cancel with less than 30 days prior to the rental, they will receive a refund for 50% of the rental fee. Cancellations must be made in writing.
GoCamp does not offer refunds for shortened trips if for some reason (e.g. weather, change in schedule) renters return the vehicle early.
GoCamp reserves the right to cancel a reservation at our discretion if we feel that the rental would not be safe (e.g. a renter shows up intoxicated, a hurricane is expected along the coast and the renter is determined to go surfing, etc.). If GoCamp cancels the reservation, renters will be reimbursed in full and owners will receive no payment.
As an owner, though we hate to see you do it, you have the right to cancel any reservations made on your behalf. We ask that if you need to cancel a reservation, you let GoCamp know at your earliest possible convenience.
You agree to promptly address and pay for any mechanical failures that take place during the rental. If it is determined that the mechanical failure is the result of negligence on the part of the renter, the renter will be charged for all costs associated with the repair, and for lost time on your vehicle. If it is deemed a ‘no fault’ mechanical failure, something the renter is not responsible for, you will pay for any repair costs and reimburse the daily rental fee for every day the vehicle is unusable by the renter.
The renter is responsible for any minor damage that might occur during the rental (dings to the windshield, minor dents and scratches, flat tires, etc.)
Major Damage or Collisions
The renter is responsible for covering the costs of any major damage due to accidents, collisions, theft, or other non-mechanical issues that might arise. All renters are required to purchase an insurance policy that includes $1 million in liability and $75,000 - $200,000 (depending on the vehicle) in comp and collision. The policy has a $1,500 deductible that is the renter’s responsibility.
Member of the Owner Community
You are joining other owners who are making their camper vans available on GoCamp. We’ll have much to learn from each other and we’ll be able to help each other out occasionally. For example, perhaps you are on vacation when a renter needs to check out your vehicle. Other owners will glady step in to help get your renter on the road, and you are expected to do the same.
Similarly, GoCamp’s policy regarding breakdowns states that if a van is out of commission for an extended period of time, we’ll do everything in our power to get the renter a replacement vehicle. If another owner experiences a mechanical breakdown, and your van is available, GoCamp may call on you to make your van available. In this case, you will receive all remaining rental fees on the contract.
You will also be expected to participate in occasional owner meetings such as an initial orientation and/or semi-regular feedback meetings. GoCamp will rely on you to share your experiences and help us improve the service over time.