VAN OWNER POLICIES
Last modified January, 2018
Initial Mechanical Assessment
Before listing your van, GoCamp will pay for a mechanical assessment so that we, and you, are assured your van is in good working order. Following the assessment you may be asked to make upgrades or repairs, at your expense, before a listing will be created for you. Costs associated with the mechanical assessment will be deducted from your first rental.
The mechanical assessment GoCamp does is simply a measure of mechanical soundness at a specific point in time. After the initial assessment, you should plan on having your vehicle inspected and/or serviced every 90 days. This is necessary to comply with the terms of our insurance coverage, which read "Every vehicle must pass a 90-day inspection of its tires, brakes, and LP gas, appliance and electrical systems within 90-days of the reservation departure." Note that our insurers reserve the right to request these inspection documents in the case of a claim so you should be sure to document your compliance with this provision.
You should routinely check the health of your auxillary battery and change or top off fluids like oil, coolant, etc. on a regular basis. You should also actively monitor your tires for air pressure and wear. Check your brakes, your electrical systems and your propane tanks if relevant. How often? Before each rental is not too frequent; every 90 days is required as noted above!
You provide GoCamp with information such as your VIN, mileage, value, location, size, features, availability, pricing, and add-ons offered. Renters will be able to rely on the information in your listing when booking and using your camper van. You agree that the information you provide is truthful and accurate. You agree that you are the owner of the van; we do not create listings for third-parties, only for individual owners.
GoCamp has partnered with one of the nation’s leading peer-to-peer car sharing sites, Outdoorsy, so that when you list with GoCamp, you are also listing with Outdoorsy. Outdoorsy serves as a great secondary marketing channel. You will have two listings – one on GoCamp and one on Outdoorsy. Your reservation calendar will automatically synch on both sites and GoCamp will manage both.
All GoCamp camper vans are marketed as “road trip ready.” You agree to provide basic eating, cooking, camping and sleeping supplies. GoCamp will provide you a sample list of recommended items that should be included in your camper van.
Your van must include the following safety features: seat belts for all passengers, fire extinguisher, first aid kit, pop top safety locking struts, flairs, jumper cables or battery box, spare tire and tools to change the tire, and smoke alarm and carbon monoxide alarm if a full camper.
Your van must include a detailed driver’s manual that includes GoCamp’s policies, what to do in case of a breakdown, etc. GoCamp provides a template manual that you can modify as necessary. All driver’s manuals must be approved and on file with GoCamp before any rentals take place.
Listing on GoCamp is FREE. For the 2019 season GoCamp will offer two different service levels.
Regular Self Serve: You meet and greet your customers. Van owners retain 100% of the fees collected for any add-ons, cleaning fees, and mileage charges, and 75% of the base rental rate. A 1.95% credit card and administrative service fee is assessed against all bookings. Note that no other car sharing website gives 100% of the fees collected for add-ons, mileage, and cleaning to van owners.
Premium Full Service: GoCamp will handle all aspects of the rental including meeting and greeting customers, along with storing, cleaning and servicing your van (Available in Portland, Ore. only). Van owners retain 100% of the fees collected for any add-ons and mileage charges and 55% of the base rental. GoCamp retains the cleaning fee, 45% of the base rental rate and absorbs the credit card fee.
Your rental fee is set within +/- 10% of GoCamp’s recommended base rental fee, at your discretion. The base rental rate varies by vehicle type. For example, the base rental rate for Sprinters is higher than the base rental rate for Vanagons.
How do our Fees Compare to Other Platforms
GoCamp’s rates are competitive with other car sharing services, though not really, because we offer way more benefits and services and typically only collect fees on the base rental rate (while other services collect fees on ALL charges).
In order to list your camper van on GoCamp, it must be made available a minimum of five weeks during the busy summer season of May – September.
It is GoCamp's policy to always have a van in a backup position in case the unexpected happens. As such, your van's calendar may be blocked for up to two weeks in every rental season to ensure there is a back up vehicle in the fleet at all times. Your van must be ready and available to be rented at a moment's notice when it is serving as the back up.
GoCamp serves as the primary point of contact with renters during the reservation and booking process. Unless you are in GoCamp's Full Service program, you are the primary point of contact for the renter throughout the rental period, and agree to meet and greet the renter in order to provide a thorough orientation to your van, execute contracts, etc.
You will execute a standard rental contract, provided by GoCamp, with each person who rents your vehicle. You will also conduct a pre- and post-rental walk through inspection, and are responsible for documenting mileage, inspecting driver’s licenses or other identification, etc. You must keep records of all duly executed contracts.
Payment to You
Payments will be processed on the first Tuesday and Friday following return of the vehicle to you. Prior to payment, you must submit to GoCamp mileage totals and post-rental inspection results.
Fuel and Propane
You are responsible for making sure the fuel and propane tanks (if relevant) are full when the renter picks up the vehicle.
Oil and Coolant
Your vehicle must have extra oil and coolant so that renters can top off levels as needed during their rental.
You are responsible for ensuring your van is clean, neat and tidy for renters.
All owners agree to abide by GoCamp’s cancellation policy for renters, which is as follows:
Renters can cancel the vehicle for a full refund, less a 5% processing fee, up to 30 days prior to the rental. If renters cancel with less than 30 days prior to the rental, they will receive a refund for 50% of the rental fee. Cancellations must be made in writing.
GoCamp does not offer refunds for shortened trips if for some reason (e.g. weather, change in schedule) renters return the vehicle early.
GoCamp reserves the right to cancel a reservation at our discretion if we feel that the rental would not be safe (e.g. a renter shows up intoxicated, a hurricane is expected along the coast and the renter is determined to go surfing, etc.). If GoCamp cancels the reservation, renters will be reimbursed in full and owners will receive no payment.
As an owner, though we hate to see you do it, you have the right to cancel any reservations made on your behalf. We ask that if you need to cancel a reservation, you let GoCamp know at your earliest possible convenience.
You agree to promptly address and pay for any mechanical failures that take place during the rental. If it is determined that the mechanical failure is the result of negligence on the part of the renter, the renter will be charged for all costs associated with the repair, and for lost time on your vehicle. If it is deemed a ‘no fault’ mechanical failure, something the renter is not responsible for, you will pay for any repair costs and reimburse the daily rental fee for every day the vehicle is unusable by the renter.
The renter is responsible for any minor damage that might occur during the rental (dings to the windshield, minor dents and scratches, flat tires, etc.)
Major Damage or Collisions
The renter is responsible for covering the costs of any major damage due to accidents, collisions, theft, or other non-mechanical issues that might arise. All renters are required to purchase an insurance policy that includes $1 million in liability and $75,000 - $250,000 (depending on the vehicle) in comp and collision. The policy has a $1,500 deductible that is the renter’s responsibility.
Member of the Owner Community
You are joining other owners who are making their camper vans available on GoCamp. We’ll have much to learn from each other and we’ll be able to help each other out occasionally. You will also be expected to participate in occasional owner meetings such as an initial orientation and/or semi-regular feedback meetings. GoCamp will rely on you to share your experiences and help us improve the service over time.