VAN OWNER POLICIES
Last modified September, 2019
Initial Mechanical Assessment
Before listing your van, GoCamp recommends that you get a mechanical assessment so that you can be assured your van is in good working order. For a thorough review, ask your mechanic for a “pre-purchase inspection.”
The mechanical assessment you may opt to do before listing is simply a measure of mechanical soundness at a specific point in time. You should also plan on having your vehicle inspected and/or serviced every 90 days. You should routinely check the health of your auxillary battery and change or top off fluids like oil, coolant, etc. on a regular basis. You should also actively monitor your tires for air pressure and wear. Check your brakes, your electrical systems and your propane tanks if relevant. How often? Before each rental is not too frequent; every 90 days is recommended!
You provide GoCamp with information such as your VIN, mileage, value, location, size, features, availability, pricing, and add-ons offered. Renters will be able to rely on the information in your listing when booking and using your camper van. You agree that the information you provide is truthful and accurate. You agree that you are the owner of the van; we do not create listings for third-parties, only for individual owners.
GoCamp has partnered with one of the nation’s leading peer-to-peer car sharing sites, Outdoorsy, so that when you list with GoCamp, you are also listing with Outdoorsy. Outdoorsy serves as a great secondary marketing channel. You will have two listings – one on GoCamp and one on Outdoorsy. Your reservation calendar will automatically synch on both sites and GoCamp will manage both. GoCamp may also manage a listing for you on other sites to maximize your exposure.
So that we can best represent you and your van, we ask that you not independently list your vehicle on any other sites or otherwise accept rentals outside of the GoCamp system.
All GoCamp camper vans are marketed as “road trip ready.” You agree to provide basic eating, cooking, camping and sleeping supplies. GoCamp will provide you a sample list of recommended items that should be included in your camper van.
Your van must include the following safety features: a hide-a-key, seat belts for all passengers, fire extinguisher, first aid kit, pop top safety locking struts, flairs, jumper cables or battery box, spare tire and tools to change the tire, and smoke alarm and carbon monoxide alarm if a full camper.
Your van must include a detailed driver’s manual that includes GoCamp’s policies, what to do in case of a breakdown, etc. GoCamp provides a template manual that you can modify as necessary. All driver’s manuals must be approved and on file with GoCamp before any rentals take place.
Base Rental Rates
In order to maximize your bookings, your base rental rate is set by GoCamp and typically aligns with market rates. GoCamp modifies rates throughout the season and in response to changes in your utilization rate. Base rental rates vary by vehicle type. In the high season Eurovans and Vanagons are typically priced under $200/night, while newer Sprinters, particularly those that seat and sleep four, may be priced above $200. Check listings for a better sense of current market rates.
Listing on GoCamp is FREE. Van owners retain 100% of the fees collected for any add-ons, cleaning fees, and mileage charges, and 75% of the base rental rate. A 1.95% credit card and administrative service fee is assessed against all bookings. Note that no other car sharing website gives 100% of the fees collected for add-ons, mileage, and cleaning to van owners.
How do our Fees Compare to Other Platforms
GoCamp’s rates are competitive with other car sharing services, though not really, because we offer way more benefits and services and typically only collect fees on the base rental rate (while other services collect fees on ALL charges).
GoCamp serves as the primary point of contact with renters during the reservation and booking process. You are the primary point of contact for the renter throughout the rental period, and agree to meet and greet the renter in order to provide a thorough orientation to your van, execute contracts, etc. In the event of a roadside issue, you are the primary point of contact for the renter and will work with the renter until the issue has been resolved.
You will execute a standard rental contract, provided by GoCamp, with each person who rents your vehicle. You will also conduct a pre- and post-rental walk through inspection, and are responsible for documenting mileage, inspecting driver’s licenses or other identification, etc. You should keep records of all duly executed contracts.
Payment to You
Payments are processed following the return of the vehicle to you. Prior to payment, you must submit to GoCamp mileage totals and post-rental inspection results.
Fuel and Propane
You are responsible for making sure the fuel and propane tanks (if relevant) are full when the renter picks up the vehicle.
Oil and Coolant
Your vehicle must have extra oil and coolant so that renters can top off levels as needed during their rental.
You are responsible for ensuring your van is clean, neat and tidy for renters.
All owners agree to abide by GoCamp’s cancellation policy for renters, which is as follows:
Renters can cancel the vehicle for a full refund, less a 5% processing fee, up to 30 days prior to the rental. If renters cancel with less than 30 days prior to the rental, they will receive a refund for 50% of the rental fee. Cancellations must be made in writing. GoCamp does not offer refunds for shortened trips if for some reason (e.g. weather, change in schedule) renters return the vehicle early. Cancellation fees are dispersed as follows.
Renter cancels 30+ days out, 5% penalty that GoCamp retains.
Renter cancels 15 - 30 days out, 50% penalty that GoCamp retains.
Renter cancels 1-14 days out, 50% penalty split 50/50 with van owner.
GoCamp reserves the right to cancel a reservation at our discretion if we feel that the rental would not be safe (e.g. a renter shows up intoxicated, a hurricane is expected along the coast and the renter is determined to go surfing, etc.). If GoCamp cancels the reservation, renters will be reimbursed in full and owners will receive no payment.
As an owner, though we hate to see you do it, you have the right to cancel any reservations made on your behalf. We ask that if you need to cancel a reservation, you let GoCamp know at your earliest possible convenience.
You agree to promptly address and pay for any mechanical failures that take place during the rental. If it is determined that the mechanical failure is the result of negligence on the part of the renter, the renter will be charged for all costs associated with the repair. If it is deemed a ‘no fault’ mechanical failure, something the renter is not responsible for, you will pay for any repair costs and reimburse the daily rental fee for every day the vehicle is unusable by the renter.
The renter is responsible for any minor damage that might occur during the rental (dings to the windshield, minor dents and scratches, flat tires, etc.)
Major Damage or Collisions
The renter is responsible for covering the costs of any major damage due to accidents, collisions, theft, or other non-mechanical issues that might arise. All renters are required to purchase an insurance policy that includes comp and collision as well as liability coverage. The policy has a $2500 deductible that is the renter’s responsibility.
Removal from GoCamp’s Site
GoCamp reserves the right to remove your listing from our site if we believe you have failed to abide by any of these terms. Other factors that may influence a decision to remove your listing include but are not limited to: repeat negative reviews, failure to keep us informed about your van’s availability, repeat or consistent cancellations on your part due to scheduling conflicts and/or mechanical failures, changes in GoCamp’s supply needs, and any other factor at GoCamp’s discretion.
Member of the Owner Community
You are joining other owners who are making their camper vans available on GoCamp. We’ll have much to learn from each other and we’ll be able to help each other out occasionally. You will also be expected to participate in occasional owner meetings such as an initial orientation and/or semi-regular feedback meetings. GoCamp will rely on you to share your experiences and help us improve the service over time.