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Policies

 
 

Questions? Just ask.

All of GoCamp's camper vans include a detailed notebook of information about our policies, how to use various features in the vans, what to do in the unlikely event you have a flat tire, etc. By booking a camper van through GoCamp, you agree to the terms of use of this website and all terms and conditions defined in the rental contract you enter into with the individual van owner.

Policy Info

WHO CAN RENT

We do not rent to drivers under the age of 30 and we do a DMV check on all drivers to ensure you meet minimum requirements. If you've had two or more major moving violations or any DUIs in the past, you will be denied access to renting. If you fail the DMV check you will receive a full refund. If several people intend to drive the vehicle, all must go through, and pass, the DMV check. A valid drivers license must be presented by all drivers when you pick up the vehicle. We are able to accommodate international drivers. Please inquire.

RESTRICTIONS

We want you to go have the adventure of your life, but, do not take the vans off-road. These are NOT off-road vehicles so if that is the adventure you are after, best rent a different, more appropriate vehicle. If you do venture off-road, you will be responsible for all damages to the vehicle and all costs associated with any necessary towing or other expenses that result from your breaking this very important rule.

HOW ABOUT PETS?

See individual camper van profiles for specifics on pets. Some Camper Club members allow them, others don't.

A standard $125 fee will be applied if the camper allows pets.

SMOKING

Please do not smoke cigarettes, tobacco, marijuana or anything else in the vans.


INSURANCE

You are required to purchase our insurance, which provides $200,000 in coverage for damages and collision and up to $1 million in liability coverage. Insurance charges are calculated based on the length of your rental and vary from 6 - 10% of the base rental fee, excluding any add-ons.

24-HOUR ROADSIDE ASSISTANCE

So that the parties on both sides of this equation can rest easy, you are strongly encouraged to take advantage of the 24-hour roadside assistance offered by our partners, Coach-Net, for $15 a day. Coverage includes unlimited: towing, flat tire assistance, emergency fluids delivery, battery boost, and a mobile mechanic.

ACCIDENTS/MECHANICAL FAILURES

If you have an accident or experience a mechanical failure of any kind, please call us immediately. Our first concern is safety. Our second concern is helping you get back on the road as soon as possible. During the high season GoCamp usually has one vehicle in a backup position in case of any emergency. This means that in the unlikely event that something happens, we should be able to get you into a backup vehicle so you can keep enjoying your adventure.


THE MOST IMPORTANT RULE IS THAT YOU ABSOLUTELY, POSITIVELY MUST HAVE FUN.

Pick Up and Drop Off

Pick Up

Make arrangements with individual van owners for pick up and drop off.

At pick up, you’ll receive a detailed orientation to your van. Plan on an hour to finalize paperwork and fully acquaint yourself with the van. 

 

Drop Off

You’ll be given detailed instructions for how to prepare the van for return, but generally you are asked to wash dishes, tidy up, refill the fuel tank, empty any grey water, and put soiled laundry in a laundry bag.

 

Cancellations

You can cancel the vehicle for a full refund, less a 5% service fee, up to 30 days prior to the rental. If you cancel with less than 30 days prior to the rental, you will receive a refund for 50% of the rental fee.

Cancellations must be made in writing. We are unable to offer refunds for shortened trips if for some reason (e.g. weather, change in schedule) you return the vehicle early. GoCamp reserves the right to cancel a reservation at our discretion if we feel that the rental would not be safe (e.g. a renter shows up intoxicated, a hurricane is expected along the coast and you are determined to go surfing, etc.).

If GoCamp cancels the reservation you will receive a full refund.

Learn More

We consider the information provided above to be “the basics.” If you have any questions at all or have a very specific issue you’d like to discuss, please don’t hesitate to give us a call, shoot us an email, or read more about our policies for renters here.