POLICIES FOR RENTERS
Last updated November 2017
You pay 50% of the total rental fee at the time of booking. You pay the remainder plus the security deposit 30 days before the rental period, or, if booking with less than 30 days to go, at the time of booking.
You will be charged a $1000 security deposit when we collect your final payment (see below). This deposit will be released, less any damages or additional fees (fuel, mileage charges, etc) within a week of returning the van.
The rental rate includes a mileage allowance of 125 miles per day. Travel above 125 miles per day incurs a fee of .35 cents a mile and will be deducted from your security deposit.
A cleaning fee of $75 is assessed with each rental.
Your van will have a full tank of gas when you pick it up. Please make sure to fill it back up before you return it. Alternatively, we’ll refuel for you at $5/gallon and deduct this charge from your security deposit.
If renting a Camper, your van will have a full tank of propane when you pick it up. This typically is sufficient for cooking and heating of the vehicle throughout your rental. Costs associated with any additional propane are the responsibility of the renter. Please follow the instructions provided in the vehicle for refilling the propane tank, and note that you will be responsible for any damages to the propane system caused by improper filling. You do not need to return the vehicle with a full propane tank.
Driving Fines, Tolls and Fees
You are responsible for any fines, tolls, or campground registration fees.
You can cancel the vehicle for a full refund, less a 5% service fee, up to 30 days prior to the rental. If you cancel with less than 30 days prior to the rental, you will receive a refund for 50% of the rental fee. Cancellations must be made in writing.
We are unable to offer refunds for shortened trips if for some reason (e.g. weather, change in schedule) you return the vehicle early.
GoCamp reserves the right to cancel a reservation at our discretion if we feel that the rental would not be safe (e.g. a renter shows up intoxicated, a hurricane is expected along the coast and you are determined to go surfing, etc.). If we cancel the reservation you will receive a full refund.
We do not rent to drivers under the age of 30 and we do a DMV check on all drivers to ensure you meet minimum requirements. If you've had two or more major moving violations or any DUIs in the past, you will be denied access to renting. If you fail the DMV check you will receive a full refund.
If several people intend to drive the vehicle, all must go through, and pass, the DMV check. A valid drivers license must be presented by all drivers when you pick up the vehicle.
We are able to accommodate international drivers. Please inquire.
Conduct While Driving
You agree to never drive in a careless or negligent manner while driving a GoCamp camper van, nor to drive while under the influence of alcohol or drugs, nor permit operation of the vehicle by any person except those signed to the agreement.
We want you to go have the adventure of your life, but, we don’t want you taking the vans off-road. These are not 4-wheel drive vehicles and thus they are not appropriate for unimproved roads, 4x4 tracks, thick mud, wet or heavy sand, heavily washboarded or pot hole laden roads.
GoCamp’s fleet is great for paved roads and established campgrounds. Unpaved state and federal forest roads are permitted as long as they are maintained and well-graded. Exercise caution and good judgement when traveling on such roads, and, when in doubt either drive very slowly or just don’t do it. If you venture into an off-road area, chances are, you’ll get stuck. Again, these are NOT off-road vehicles so if that is the adventure you are after, best rent a different, more appropriate vehicle. If you do venture off-road, you will be responsible for all damages to the vehicle and all costs associated with any necessary towing or other expenses that result from your breaking this very important rule.
Travel is restricted to the US and Canada. Travel to Mexico and to the Burning Man festival is strictly prohibited because dust is very, very damaging to the van’s electrical systems. The entire security deposit will be forfeited if there is evidence of travel to Mexico or the Burning Man festival.
You are required to purchase our insurance, which provides $75,000 - $200,000 (depending on the vehicle) in coverage for damages and collision and up to $1 million in liability coverage. Insurance charges are calculated based on the length of your rental and vary from 6 - 10% of the base rental fee, excluding any add-ons.
24-Hour Roadside Assistance
If you don't have your own AAA PREMIUM policy (or something similar) we will send you off with the 24-hour roadside assistance package offered by our partners, Coach-Net, for $15 a day. Coverage includes unlimited: towing, flat tire assistance, emergency fluids delivery, battery boost, and a mobile mechanic.
Renter Responsibilities Regarding Maintenance of the Vehicle
You are responsible for checking all fluid levels, including oil and coolant levels at each refueling. You are also responsible for checking air tire pressure, lug nuts and wheels at each refueling. You are responsible for mechanical damages due to negligence in operation and/or maintenance.
If you are in an accident please call GoCamp as soon as it is safe to do so. If the accident involves other drivers, please be sure to get the license and insurance information of everyone involved. You should also plan on calling the local authorities to report the accident. If the accident results in disruption of your trip, you are responsible for any lodging, transportation or food costs while the vehicle is out of service, as well as any necessary repairs to the vehicle. The insurance policy you purchased as part of your rental will likely kick in; recall that there is a $1,500 deductible on comp and collision.
If you experience a mechanical failure, please call GoCamp as soon as possible to report and discuss the issue. We will do our best to have the vehicle repaired in a timely manner by a repair facility close to the breakdown location, and should be able to get you back on the road relatively quickly, particularly when you have purchased the recommended 24-Hour Roadside Assistance package. For breakdowns that last 24 hours or longer, we agree to refund the daily rental rate for the amount of time the van is out of service. You are responsible for any lodging, transportation or food costs while the vehicle is out of service. GoCamp LLC’s liability is limited to refunding your rental fees as detailed above.
If the mechanical failure is due to no fault of yours (e.g. the timing belt breaks) the individual van owner will be responsible for paying any costs associated with the repair and recovery of the vehicle. If, however, it is deemed that the mechanical failure is the result of negligence (e.g. you failed to check the oil levels) or inappropriate driving (e.g. you overheated the engine by trying to go 80 miles an hour over a mountain pass), you will be held responsible for covering the cost of the repair and recovery.
In the unlikely event that something happens, we'll do everything we can to get you back on the road so you can keep enjoying your adventure.
Minor Scrapes, Dings and Damage
Things happen. If you are driving along and a rock dings the windshield, you are responsible for any costs associated with fixing the windshield. This is true of any small ding, scratch, or minor damage to the vehicle. You’ll do a walk around with the owner before checking out the vehicle, and another upon return of the vehicle.
See individual camper van profiles for specifics on pets. Some vans allow them for an additional $125 fee, others don't.
Please do not smoke cigarettes, tobacco, marijuana, or anything else in the vans.
Pick Up and Drop Off
There is no set pick up and drop off time. You'll make arrangements suited to your needs and schedule with individual van owners. At pick up, you’ll receive a detailed orientation to your van. Plan on about an hour to finalize paperwork and fully acquaint yourself with the van.
The rental period is generally considered to be 24 hours. If you pick up the van at 10 am, you'll be expected to return it by 10 am on the return day. Most van owners can accommodate requests for extra time. For every hour beyond the 24 hour time period, we charge $20/hour. For example, if you pick up the van at 10 am, but want to return it at 5 pm, you'll be charged for an additional 7 hours. If not arranged in advance, the fee will be deducted from your security deposit.
You’ll be given instructions for how to prepare the van for return, but generally you are asked to wash dishes, tidy up, refill the fuel tank, empty any grey water, and put soiled laundry in a laundry bag.