Owner Policies

Policies For Owners

Last updated March 2020

We know that for many camper van owners, you just aren’t getting out as much as you’d like. We’re happy to help get your four-wheeled friend out of the driveway so that you can earn a little extra income. In return, we ask that you abide by the following Policies for Owners. Please also be sure you have read and understand the Terms of Use of this website as they also apply.

Initial Mechanical Assessment

Before listing your van, GoCamp recommends that you get a mechanical assessment so that you can be assured your van is in good working order. For a thorough review, ask your mechanic for a “pre-purchase inspection.”

On-Going Maintenance

The mechanical assessment you may opt to do before listing is simply a measure of mechanical soundness at a specific point in time. You should also plan on having your vehicle inspected and/or serviced every 90 days. You should routinely check the health of your auxiliary battery and change or top off fluids like oil, coolant, etc. on a regular basis. You should also actively monitor your tires for air pressure and wear. Check your brakes, your electrical systems and your propane tanks if relevant. How often? Before each rental is not too frequent; every 90 days is recommended!

Listing

You provide GoCamp with information such as your VIN, mileage, value, location, size, features, availability, pricing, and add-ons offered. Renters will be able to rely on the information in your listing when booking and using your camper van. You agree that the information you provide is truthful and accurate.

Double Exposure

GoCamp has partnered with one of the nation’s leading peer-to-peer car sharing sites, Outdoorsy, so that when you list with GoCamp, you are also listing with Outdoorsy. Outdoorsy serves as a great secondary marketing channel. You will have two listings – one on GoCamp and one on Outdoorsy. Your reservation calendar will automatically synch on both sites and GoCamp will manage both. If you are already listing a vehicle on Outdoorsy, just let us know and we’ll develop a strategy specific to your situation.

Outfitting

All GoCamp camper vans are marketed as “road trip ready.” You agree to provide eating, cooking, camping and sleeping supplies for your renters. GoCamp will provide you a sample list of recommended items that should be included in your camper van. You do not need to provide brand new, top of the line gear. You should, however, aim to delight your renters with supplies that go well beyond the basics.

Safety Features

Your van must include the following safety features: a hide-a-key, seat belts for all passengers, fire extinguisher, first aid kit, pop top safety locking struts, flairs, jumper cables or battery box, spare tire and tools to change the tire, and smoke alarm and carbon monoxide alarm if a full camper.

Drivers Manual

Your van must include a detailed driver’s manual that includes GoCamp’s policies, what to do in case of a breakdown, etc. GoCamp provides a template manual that you can modify as necessary. All driver’s manuals must be approved and on file with GoCamp before any rentals take place.

Base Rental Rates

In order to maximize your bookings, your base rental rate is set by GoCamp and typically aligns with market rates. GoCamp modifies rates throughout the season as utilization rates fluctuate. Base rental rates vary by vehicle type. In the high season Eurovans and Vanagons are typically priced under $200/night, while newer Sprinters, particularly those that seat and sleep four, may be priced above $200. Check listings for a better sense of current market rates.

Fees

Individual Van Owners: Listing on GoCamp is FREE. Van owners retain 100% of the fees collected for any add-ons, cleaning fees, and mileage charges, and 75% of the base rental rate. A 1.95% credit card and administrative service fee is assessed against all bookings. Note that no other peer-to-peer sharing website gives 100% of the fees collected for add-ons, mileage, and cleaning to van owners.

Fleet Managers: New in 2020 we are accepting listings from fleet managers – those that rent more than one camper van. Discounted pricing applies for three+ vehicles. Please be in touch to discuss listing multiple vehicles on the GoCamp website, as there are several paths to listing.

How do our Fees Compare to Other Platforms

GoCamp’s rates are competitive with other peer-to-peer sharing websites, though not really, because we offer way more benefits and services and typically only collect fees on the base rental rate (while other services collect fees on ALL charges).

Customer Interaction

GoCamp serves as the primary point of contact with renters during the reservation and booking process. You are the primary point of contact for the renter throughout the rental period. You agree to meet and greet the renter in order to provide a thorough orientation to your van. In the event of a roadside issue, you are the primary point of contact for the renter and will work with the renter until the issue has been resolved.

Contracts and Paperwork

Renters will sign a standard rental contract, provided by GoCamp. You will execute a check in and check out procedure with your renters that includes a pre- and post-rental inspection. Upon return of the vehicle you are responsible for properly documenting mileage and minor damage, if any. You should keep records of all duly executed contracts.

Payment to You

Payments are processed following the return of the vehicle to you. Prior to payment, you must submit to GoCamp mileage totals and post-rental inspection results. Note that GoCamp may not be able to reimburse you for minor damage if paperwork isn’t executed properly (see above).

Fuel and Propane

You are responsible for making sure the fuel and propane tanks (if relevant) are full when the renter picks up the vehicle.

Oil and Coolant

Your vehicle must have extra oil and coolant so that renters can top off levels as needed during their rental.

Cleanliness

You are responsible for ensuring your van is clean, neat and tidy for renters. Your van should also be disinfected between rentals. Pay special attention to high touch areas like the steering wheel, door handles, gear shifter, and other hard surfaces. Refer to CDC guidelines regarding cleaning and disinfecting.

Cancellations

All owners agree to abide by GoCamp’s cancellation policy for renters, which is as follows:

Updated as of March 2020. In light of concerns related to traveling during the novel coronavirus outbreak, we have updated our cancellation policy. Renters can book a trip without worrying about whether they will suffer penalties if they need to cancel it. We are waiving all cancellation and change fees. We will revert to the standard cancellation policy below as this situation warrants.

Renters can cancel the vehicle for a full refund, less a 5% processing fee, up to 30 days prior to the rental. If renters cancel with less than 30 days prior to the rental, they will receive a refund for 50% of the rental fee. Cancellations must be made in writing. GoCamp does not offer refunds for shortened trips if for some reason (e.g. weather, change in schedule) renters return the vehicle early. Cancellation fees are dispersed as follows.

• Renter cancels 30+ days out, 5% penalty that GoCamp retains.

• Renter cancels 15 – 30 days out, 50% penalty that GoCamp retains.

• Renter cancels 1-14 days out, 50% penalty split 50/50 with van owner.

GoCamp reserves the right to cancel a reservation at our discretion if we feel that the rental would not be safe (e.g. a renter shows up intoxicated, a hurricane is expected along the coast and the renter is determined to go surfing, etc.). If GoCamp cancels the reservation, renters will be reimbursed in full and owners will receive no payment.

As an owner, you have the right to cancel any reservations made on your behalf. We ask that if you need to cancel a reservation, you let GoCamp know at your earliest possible convenience. Note that consistent cancellations on your part may result in removal from the site (see Removal from GoCamp’s Site below).

Mechanical Failures

You agree to promptly address and pay for any mechanical failures that take place during the rental. If it is determined that the mechanical failure is the result of negligence on the part of the renter, the renter will be charged for all costs associated with the repair. If it is deemed a ‘no fault’ mechanical failure, something the renter is not responsible for, you will pay for any repair costs and reimburse the daily rental fee for every day the vehicle is unusable by the renter.

Minor Damage

The renter is responsible for any minor damage that might occur during the rental (dings to the windshield, minor dents and scratches, flat tires, etc.).

Major Damage or Collisions

The renter is responsible for covering the costs of any major damage due to accidents, collisions, theft, or other non-mechanical issues that might arise. Major damage is typically covered by GoCamp’s insurance policy; all renters are required to purchase an insurance policy that includes comp and collision as well as liability coverage. GoCamp’s policy has a $2,500 deductible that is the renter’s responsibility.

Removal from GoCamp’s Site

GoCamp reserves the right to remove your listing from our site if we believe you have failed to abide by any of these terms. Other factors that may influence a decision to remove your listing include but are not limited to: repeat negative reviews, failure to keep us informed about your van’s availability, repeat or consistent cancellations on your part due to scheduling conflicts and/or mechanical failures, changes in GoCamp’s supply needs, and any other factor at GoCamp’s discretion.

Member of the Owner Community

You are joining other owners who are making their camper vans available on GoCamp. We’ll have much to learn from each other and we’ll be able to help each other out occasionally. You will also be expected to participate in occasional owner meetings such as an initial orientation and/or semi-regular feedback meetings. GoCamp will rely on you to share your experiences and help us improve the service over time.